It is important that you feel confident about how we at DGM handle your personal data. We protect the information you entrust to us, and follow the laws and regulations that exist to protect your privacy.

How we handle your personal data

In order to offer you our services, we need to process your personal data. We do not collect more data than we need. We never sell the data to third parties.

It is important that you read and understand our data protection policy before ordering or using our services. If you have any questions about our data protection policy, you can always contact us at support@dgm.se.

By ordering or using DGM's services, you accept our data protection policy and our processing of your personal data. You also agree that DGM uses electronic communication channels to communicate and send information to you. 

Data collection

This data protection policy covers all data we collect, for example from websites, social media, contact by phone or email and at events/trade fairs. We may combine personal data collected in one way (e.g. a website) with personal data collected in another way (e.g. courses).

Information you provide to us
You may directly or indirectly provide us with information about yourself and your company in a number of different ways, such as when you order our services or contact us on our website, when you contact us by email, letter or telephone, when you register for a course, a meeting, a seminar or the like, when you register to receive newsletters or interact on our social media. This information may be:

• Personal and contact information – name, address information, email address, mobile phone number, your professional role, your workplace.
• Payment information – billing address, reference person, other billing information.

Information we collect about you
When you contact us, we may collect information about (please note that we do not necessarily collect all of the data listed below):

• Personal and contact information – name, billing and delivery address, email address, mobile phone number, your professional role, your workplace.
• Information about services and deliveries – details regarding the services you subscribe to or purchase, e.g. ongoing consulting services, assignments, projects or training and newsletters that you read.
• Financial information – creditworthiness.
• Historical information – previous purchases, participation in training and meetings, payment history.
• Device information – such as IP address, language settings, browser settings, time zone, geographic information, operating system, platform and screen resolution (via statistics tools and newsletter systems).

The information you provide us is necessary either to enter into a contractual relationship with us, or for other purposes. This may, for example, be so that we can improve our information and services to you or carry out our mission and our commitments to you as a customer. Personal identification numbers are only processed in exceptional cases for specific services that require legitimate identity.

How do we use the information?

Provide, perform and improve our services.
All data is used to provide, perform and improve our services to our customers. Here you can see what data we process, in what situations and what legal basis we support our use.

When you order products, services, training and sign agreements with us

Legal basis: To carry out our contractual obligations towards you.

When you contact us via web form

Legal basis: Carrying out our contractual obligations towards you and Legitimate interest.

When you contact us via email and phone

Legal basis: Carrying out our contractual obligations towards you and Legitimate interest.

When you receive information or offers from us via newsletters

Legal basis: Consent.

When you are identifiable in images or video that we publish

Legal basis: To carry out our contractual obligations towards you or Legitimate interest or Consent.

When you participate in our quality surveys and customer satisfaction surveys

Legal basis: Carrying out our contractual obligations towards you and Legitimate interest.

Information marked with * means that the information is voluntary and that we only collect it if you have chosen to provide it to us in writing or by telephone.

Will we share your information further?

We will never sell your personal information to third parties without your permission.
We may transfer to, or share your information with, selected third parties, as follows. We take all reasonable legal, technical and organizational measures to ensure that your information is handled securely and with an adequate level of protection when transferred to or shared with such selected third parties.

Suppliers and subcontractors
We may share your personal data with suppliers or subcontractors for the performance of our contractual obligations to you.

Authorities
We may provide necessary information to authorities if we are required to do so by law or if you have approved us to do so.

The fact that we “may” in this context does not mean that we automatically do so. Only after careful consideration and against a legal basis will information be shared in appropriate cases.

If DGM or a substantial portion of DGM's assets are acquired by a third party, personal data about DGM's customers may be shared with the third party in order for the assignment to be carried out further.

Where do we process your personal data?

We aim to always store your personal data within the EU/EEA. However, in certain situations it may be processed outside the EU/EEA by a third party, such as a technology provider or subcontractor. We will always take all reasonable legal, technical and organisational measures to ensure that your information is treated with the same level of protection as is offered within the EU/EEA.

How long do we store your personal data?

We save data for as long as necessary to fulfill the purpose for which the information was collected, or to perform our obligations and for as long as required by statutory retention periods, particularly with regard to accounting requirements.

Your rights

As a registered user with us, you have several rights that you should be aware of:

• You have the right to request a register extract free of charge, once a year.
• You have the right to have your personal data corrected if it is incorrect, incomplete or misleading and the right to restrict the processing of personal data.
• You have the right to be deleted (forgotten), but deletion of personal data cannot take place if it is required to fulfill a contract or if other Swedish or European law, court or authority decision states otherwise, and if it is based on legitimate interest. Should you believe that there are no legitimate reasons or that legitimate interest is incorrect, you have the right to object to the processing.
• You can withdraw your consent at any time by contacting us.
• You can also submit a complaint about the processing to the Swedish Data Protection Authority.
• You can object to direct marketing that is not classified as public information.

Change of data protection policy

We may update this privacy policy. We will announce such updates on www.dgm.se and also inform you about the changes that have been made to the policy.

Contact Us

We have a designated person responsible for data protection issues. For questions about privacy and data protection, please contact us at support@dgm.se or call 054-400 11 00.
You can also contact us via regular mail, which you then send to DGM Sverige AB, Våxnäsgatan 10, 653 40 Karlstad.

The controller of personal data is DGM Sverige AB with corporate registration number: 556598–2526, headquartered in Sigtuna, Stockholm County.

DGM's data protection policy was last updated on 2018-05-02.